Support

We're here
for you.

Real support from a real person. We reply to every message within 24 hours — usually faster.

✉️
Email us
hello@ecomshoplab.com
Best for order questions & support
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Place an order
Get your $20 store
Delivered within 24 hours
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Shopify Partner
Official Partner
Verified Shopify Partner program member
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Ready to start?
Order your store
9 niches · $20 · 24-hour delivery
⚡

24-hour response guarantee

We reply to every email within 24 hours — usually within a few hours. You're not dealing with a bot or a support ticket queue. You're talking directly to the person who built your store.

Common questions

I just placed an order — when will I receive my store? +
Within 24 hours of your order. You'll receive an email with your store login details, your marketing kit, and your onboarding guide. If you haven't heard from us within 24 hours, check your spam folder or email hello@ecomshoplab.com.
I haven't received my store yet — what do I do? +
First check your spam or junk folder. If it's not there and it's been more than 24 hours, email us at hello@ecomshoplab.com with your order email and we'll get it sorted immediately.
I need help setting up my store after delivery. +
Your delivery includes a step-by-step launch guide that covers everything. If you're still stuck, email hello@ecomshoplab.com with your question and we'll help you through it.
Can I change my niche after ordering? +
Yes — if your store hasn't been built yet, email us within 1 hour of ordering and we can change your niche. Once the store is built, niche changes are not possible.
I want a refund — how do I request one? +
Email hello@ecomshoplab.com with the subject "Refund Request" and your order details. Please read our Refund Policy page first to check if your situation qualifies. We respond within 24 hours.